Betting Rules

These Betting Rules explain the general terms that apply when you place wagers through Trueblue Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy and Responsible Gambling information. By placing a bet, you confirm that you understand and accept the rules that apply to the relevant game, event or market.

Trueblue Casino is operated by Hastings International B.V. under a Curaçao eGaming licence, reference number 1668/JAZ. Games are independently certified for fairness by Gaming Laboratories International (GLI) and audited by eCogra.

General betting requirements

You must have an active account and meet all applicable age, identity and location requirements before using real-money betting services. You are responsible for keeping your account information accurate and for making sure that your account is used only by you. Account access, payment methods and betting activity may be reviewed where required for security, legal, regulatory or responsible gambling purposes.

Bets may only be placed using the betting functions made available on the website or an authorised application. A bet is generally accepted when the relevant confirmation is displayed and the wager is recorded in your account history. An instruction that has not been confirmed should not be treated as accepted. You should check your balance, selections, stake and bet type before confirming any wager.

You must not place bets using another person’s account or payment method without authorisation.
You must not attempt to interfere with, manipulate or misuse the betting platform.
You must not use software, automated tools or other methods intended to obtain an unfair advantage.
You must not place bets where doing so would breach applicable Australian law or any rule applying to the relevant service.
You should report suspected unauthorised activity or errors through the available support channel as soon as possible.

Trueblue Casino may refuse, limit, suspend, cancel or review a wager or account where there is a reasonable basis to do so under the applicable terms. This may include suspected fraud, technical problems, duplicate transactions, incorrect information, prohibited conduct, a breach of these rules or a requirement arising from law or compliance procedures.

Markets, odds and bet acceptance

The available markets, games, odds and betting options may change at any time. Information shown on the website is provided for betting purposes and may be subject to delays, updates or correction. You are responsible for reviewing the details displayed before confirming a bet, including the event, selection, market, odds, stake, potential return and any applicable conditions.

Displayed odds may be fixed or may change before a bet is accepted, depending on the product and bet type. Where the system shows revised odds or terms before confirmation, you may be asked to accept the change. A bet is not final until it has been accepted and recorded. If a technical issue causes a bet to be displayed or processed incorrectly, the affected transaction may be reviewed and corrected in accordance with the applicable terms.

Some markets may have special conditions, including minimum or maximum stakes, selection restrictions, closing times, event-specific rules or requirements for a bet to qualify for settlement. These conditions will normally be shown with the relevant market or product. If a market-specific rule conflicts with a general rule, the market-specific rule may apply to that market.

Bet types

Different bet types can have different settlement outcomes. A single bet normally relates to one selection or outcome. A multiple bet combines more than one selection and may require all relevant selections to be successful, subject to the rules of the product. Other bet types may be offered from time to time. Before placing a wager, review how the selected bet type operates and how an unsuccessful, void or unavailable selection affects the overall result.

A stake is the amount committed to a bet.
Odds are used to calculate the potential return and may be presented in the format available on the website.
A potential return is not guaranteed until the relevant bet has been settled.
A bet may be void where the applicable rules provide that no valid result can be determined.
A market may be suspended or closed while information is checked or an event is in progress.

Results, settlement and corrections

Bets are settled using the official result or other recognised result source specified for the relevant market. Settlement may take place after the event has finished, after an official decision has been issued or when the necessary result information becomes available. In-play markets may be settled using the relevant rules for live events and may be affected by delays in receiving information.

If an event is postponed, abandoned, interrupted, rescheduled or changed, the outcome of affected bets will be determined under the rules for that market. The same applies where a competitor, team, participant, venue or event format changes. Different products may use different settlement principles, so the market information should always be checked before betting.

An official result may later be amended by the relevant authority. Where permitted by the applicable rules, Trueblue Casino may update settlement to reflect a corrected result. If a bet was settled incorrectly because of a clear error, technical issue, incorrect price or incorrect market information, the settlement may be corrected. Any resulting balance adjustment will be shown in the account transaction history where available.

Voids, cancellations and refunds

A bet or selection may be cancelled or declared void if the market is offered in error, the event cannot be completed under the relevant rules, the result cannot be verified, or another stated condition applies. When a wager is void, the treatment of the stake and any related selections will depend on the bet type and the applicable market rules. Where a refund is due, it will generally be returned to the relevant account balance after the bet has been reviewed and processed.

You should review your account history regularly and raise any apparent discrepancy promptly. Keep a record of the bet reference, date, market, stake and outcome when contacting support. A review may require additional information to confirm the transaction and determine whether a correction is appropriate.

Fair play, safety and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only wager money you can afford to lose. Set a budget before you play, take regular breaks and avoid betting when you are upset, under pressure or affected by alcohol or other substances. Never chase losses by increasing stakes or placing additional bets to try to recover money.

Decide how much time and money you can spend before starting.
Use any available account controls, deposit tools, spending limits or time reminders that suit your needs.
Do not borrow money, use essential household funds or sell belongings to place bets.
Stop and seek support if betting is affecting your finances, relationships, work, study or wellbeing.
Contact the available support service if you need help with account restrictions, self-exclusion or responsible gambling options.

Trueblue Casino supports safer gambling and may apply controls or restrictions where appropriate. You can request information about available limits, cooling-off periods, self-exclusion and other account management tools through the relevant support channel. Requests may be subject to verification and may take effect in accordance with the applicable process.

These Betting Rules may be updated when the service, products, legal requirements or operational processes change. The current version published on the website applies to new bets from the time it is made available, unless a different effective date is stated. If you have questions about a particular market or bet, review the displayed market rules before placing it and seek clarification through the available support options.