Responsible Gaming

Trueblue Casino is committed to promoting a safer and more informed gambling experience. Gambling should be viewed as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Trueblue Casino is operated by Hastings International B.V. under a Curaçao eGaming licence, reference number 1668/JAZ. Games are independently certified for fairness by Gaming Laboratories International (GLI) and audited by eCogra.

Gamble responsibly

Gambling can be enjoyable when it remains within your budget and does not interfere with other parts of your life. The outcome of casino games is based on chance, and no strategy can guarantee a win. Previous results do not change the odds of future games, and a losing session cannot be recovered by continuing to gamble.

Before you begin, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment. Do not use rent, bills, loan repayments, savings, household money or money set aside for essential needs. Never borrow money to gamble, sell personal items to continue playing or rely on a future win to meet financial commitments.

Set a spending limit before each gambling session and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not chase losses or increase stakes to try to win back money.
Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
Remember that gambling is not a source of income or a solution to financial difficulties.
Keep your account details secure and do not allow other people to gamble through your account.

It can also help to keep a clear record of deposits, withdrawals, wins and losses. Reviewing your activity may give you a more realistic picture of how much time and money you are spending. If gambling is no longer enjoyable or is becoming difficult to control, stop and seek support as soon as possible.

Use available account controls

Account controls can help you manage your gambling activity. Depending on the options available, you may be able to set deposit, spending or session limits, take a temporary break or request account closure. These tools are most effective when they are chosen before gambling becomes difficult to manage.

Set limits in advance

Consider setting a limit for the amount you can deposit or spend over a chosen period. Select an amount that is affordable even if the full amount is lost. A limit should be based on your personal budget, not on how much you hope to win. Once a limit is reached, do not attempt to work around it by opening another account or using another person’s account.

Take a break or close your account

If you want time away from gambling, use any available temporary break or self-exclusion option. If you believe you should stop gambling, consider requesting account closure and seeking independent support. Account controls are not intended to replace professional advice, and you should contact a qualified support service if gambling is affecting your wellbeing, relationships or finances.

Do not try to bypass a restriction or ask another person to place bets or play games for you. If you have concerns about an account control, contact the available customer support channel through the website. Any request will be handled in line with applicable requirements and the relevant account procedures.

Recognise the warning signs

Problem gambling can affect anyone. It may develop gradually, and a person may not realise there is an issue until gambling begins to cause financial, emotional or relationship problems. Pay attention to changes in your behaviour and how gambling affects your daily life.

Spending more time or money gambling than you intended.
Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
Increasing the amount you gamble to achieve the same excitement.
Trying repeatedly to win back losses or feeling pressure to keep playing after losing.
Hiding or minimising your gambling from family, friends or people who support you.
Borrowing money, missing payments or using money intended for essentials.
Feeling restless, irritable, anxious or low when you try to reduce or stop gambling.
Missing work, study, family commitments or social activities because of gambling.
Arguing with people close to you about gambling or experiencing damage to relationships.
Gambling to escape stress, sadness, loneliness or other difficult feelings.

One warning sign can be enough to take a break and review your habits. You do not need to wait for gambling to cause serious harm before asking for help. Speaking openly with someone you trust can be a useful first step. A professional support service can help you understand your options without judgement.

If you have lost control

Stop gambling and avoid making decisions while distressed. Do not chase losses, deposit more money or borrow funds. Consider closing or restricting your account, blocking access to gambling websites or payment methods, and asking a trusted person to help you manage immediate financial pressures. Independent financial counselling may also help you review debts, bills and repayment options.

Support in Australia

If gambling is causing concern, confidential help is available in Australia. Gambling support services can provide information, counselling and practical guidance for people who gamble, as well as family members, friends and other affected people. Support may be available by phone, online or in person, depending on the service and your location.

You can find current gambling support information through Australian government and state or territory health service websites. You may also wish to speak with a general practitioner, psychologist, counsellor or financial counsellor. These professionals can help with stress, anxiety, financial concerns and other issues connected with gambling.

If you feel unable to stay safe, are experiencing a mental health crisis or believe you may harm yourself or someone else, contact emergency services or an urgent crisis support service in your area immediately. If you are concerned about another person, encourage them to seek qualified help and offer practical support without taking responsibility for managing the situation alone.

Our approach

Trueblue Casino provides responsible gaming information to help players make informed decisions. We encourage you to use available account tools, understand the risks of gambling and seek assistance early if concerns arise. Our website information is general in nature and is not a substitute for professional medical, psychological, legal or financial advice.

Only adults who meet the applicable legal requirements should use online gambling services. Protect young people by keeping devices, passwords and payment information secure, and by not allowing anyone else to access or use your account. If you believe an account is being used by another person or that a young person may be accessing gambling services, stop using the account and raise the concern through the available website support channel.