Trueblue Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Trueblue Casino. Please read them carefully before opening an account, depositing funds, playing games or using any service. By using the website, you confirm that you understand and agree to these terms, as well as any additional terms displayed for particular products, promotions or services.

Trueblue Casino is operated by Hastings International B.V. under a Curaçao eGaming licence, reference number 1668/JAZ. Games are independently certified for fairness by Gaming Laboratories International (GLI) and audited by eCogra.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Trueblue Casino. They apply to your use of the website, your player account, games, payment features, promotions and any other services made available through the site. Additional rules may apply to specific games, competitions, bonuses or promotional offers. If an additional rule conflicts with these terms, the specific rule will apply to the relevant product or offer.

You should review these terms before each use of the website. Trueblue Casino may update or amend the terms from time to time to reflect changes to the service, technology, legal requirements or business practices. Updated terms will take effect when published on the website, unless a different effective date is stated. Your continued use of the service after an update means that you accept the revised terms.

You are responsible for ensuring that your use of Trueblue Casino is lawful in the place where you live and access the service. The website is intended only for people who are legally permitted to participate in online gambling. If online gambling is restricted or prohibited where you are located, you must not use the service.

Eligibility and account registration

You must meet the minimum legal age for gambling in your location and provide accurate information when registering.
You may only create and use an account for yourself. Accounts must not be opened on behalf of another person or operated by another person.
You must keep your login details confidential and notify Trueblue Casino promptly if you believe your account has been accessed without permission.
You must not use the service if you are self-excluded, subject to a gambling restriction, or otherwise prohibited from participating.
You must not use the website for unlawful purposes, fraud, money laundering or any activity that could harm the service or another person.

2. Account checks, deposits and withdrawals

Trueblue Casino may carry out identity, age, source-of-funds, payment and other compliance checks. You agree to provide information and documents that are reasonably requested for these purposes. Information supplied must be complete, current and accurate. If information cannot be verified, the operator may restrict account access, delay a transaction, refuse a transaction or close the account where permitted by applicable requirements.

You may only use payment methods that belong to you or that you are authorised to use. Deposits and withdrawals must not be made using a payment method connected with unlawful activity or another person without proper authorisation. Trueblue Casino may reverse, reject or investigate transactions where there are reasonable concerns about fraud, misuse or compliance.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be subject to processing checks, minimum or maximum amounts, payment provider requirements and other conditions shown on the website. The time required to process a transaction can vary according to the payment method, verification status, banking provider and other factors. Any applicable fees or charges will be identified where relevant.

Funds held in your account are intended for lawful gaming use. You must not deposit funds that you cannot afford to lose. If a payment is reversed, rejected or disputed, you remain responsible for any resulting balance, costs or losses that arise from the transaction, subject to your legal rights.

Account closure and inactive accounts

You may request the closure of your account at any time through the available support or account tools. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, investigations or breaches of these terms. Trueblue Casino may suspend or close an account where it reasonably believes this is necessary for security, responsible gambling, legal, regulatory or operational reasons.

3. Games, wagering and promotions

Games are provided for entertainment and may involve financial risk. You should only wager amounts that you can afford to lose. All wagers are subject to the rules displayed for the relevant game. Before playing, you should review information about the game, including its features, available stakes, outcomes and any applicable restrictions.

A wager may be accepted, rejected, cancelled or adjusted where permitted by the relevant game rules or applicable requirements. If there is a technical error, obvious pricing or display error, system interruption or other malfunction, Trueblue Casino may take reasonable steps to correct the error and determine the appropriate outcome. The operator will not knowingly allow a technical issue to provide an unfair advantage.

Results are determined by the systems and rules used for the relevant game. You should not attempt to interfere with game software, manipulate outcomes, exploit an error, use automated tools or engage in any activity that gives an unfair advantage. Suspected misuse may result in the suspension of play, cancellation of affected activity or further account review.

Bonuses and promotional offers

Promotions, bonuses and other offers may be subject to separate promotional terms. Those terms may include eligibility criteria, expiry dates, wagering requirements, game restrictions, deposit conditions, maximum benefits and withdrawal conditions. You should read the applicable promotional terms before accepting an offer. If you do not understand an offer, do not accept it until you have obtained clarification through the available support channels.

Only one person may use a promotion unless the promotional terms expressly state otherwise. Trueblue Casino may withdraw or amend an offer where required by law, where an error has occurred, or where the offer has been misused. Promotional benefits may be removed if an account is found to have breached the relevant terms or these general terms.

4. Responsible gambling, privacy and website use

Trueblue Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Consider setting personal limits on deposits, spend, playing time or losses, and take regular breaks. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling help service.

Responsible gambling tools and account restrictions may be available through the website or by request. These may include deposit controls, time reminders, cooling-off periods, self-exclusion or account closure. Restrictions can affect access to games, deposits, withdrawals and promotional communications. You must not attempt to bypass a restriction by opening another account or using another person's account.

Personal information is handled in accordance with the Trueblue Casino Privacy Policy. Information may be collected and used to operate the service, verify identity and age, process transactions, prevent fraud, meet legal obligations, provide support and improve the website. You should read the Privacy Policy to understand how information is collected, stored, used and disclosed.

You must use the website responsibly and must not upload malicious code, interfere with its operation, copy or redistribute its content without permission, scrape information, attempt unauthorised access or use the service to harass, deceive or harm another person. Website content is provided for general information and may change or become unavailable without notice.

Liability and applicable law

To the extent permitted by law, Trueblue Casino is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment services, device or internet problems, unauthorised access resulting from failure to protect login details, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under Australian consumer law or other applicable law.

These terms are intended to operate consistently with applicable Australian laws and requirements. Any dispute should first be raised through the available customer support process so that it can be reviewed. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. If you have questions about these terms, review the relevant help information or use the contact options made available on the Trueblue Casino website.