Privacy Policy

This Privacy Policy explains how Trueblue Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our services. We aim to collect and use information fairly, securely and only for appropriate business, operational and legal purposes. By using the website, you acknowledge that your information may be handled as described below.

Trueblue Casino is operated by Hastings International B.V. under a Curaçao eGaming licence, reference number 1668/JAZ. Games are independently certified for fairness by Gaming Laboratories International (GLI) and audited by eCogra.

Information we may collect

To provide an online casino service, we may handle different types of information about players and website visitors. The information collected depends on how you use the website, which services you access, and the choices you make. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and personal details

When you register or maintain an account, we may collect details such as your name, date of birth, residential address, contact details, username, account preferences and information needed to manage your player profile. We may also keep records of communications with you, including enquiries made to customer support and information submitted through forms or other contact methods.

Identity and verification information

Online gambling services may need to verify a player's identity, age and account information. For this purpose, we may handle identity documents, proof of address, images, information about the source or ownership of funds where required, and other information reasonably needed for verification, security and anti-fraud checks. These checks help protect players, prevent misuse of accounts and support responsible operation of the service.

Payment and transaction records

We may collect and retain information about deposits, withdrawals, bets, winnings, account balances and other account activity. Payment details may be processed by payment providers or other service partners. We may receive transaction information needed to confirm a payment without receiving or storing every detail held by your payment provider.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, login activity, approximate location and information about how you interact with the website. This information can help us operate, secure and improve the service, identify unusual activity and troubleshoot technical issues.

How and why we use information

We use personal information for purposes connected with providing and managing the service. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are incompatible with that purpose.

Creating, verifying and administering player accounts.
Processing deposits, withdrawals, bets, winnings and other account transactions.
Confirming identity, age and eligibility to use the service.
Conducting security, anti-fraud, anti-money-laundering and account integrity checks where applicable.
Providing customer support, responding to questions and resolving complaints or technical issues.
Maintaining, testing and improving the website, products and player experience.
Monitoring website performance, preventing abuse and protecting the security of players, systems and information.
Sending service-related messages, such as account, security, transaction or operational notices.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, accounting, tax, responsible gambling and other compliance obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information collected from your account, your use of the website and relevant service providers where this is reasonably necessary for the purposes described in this Privacy Policy. We do not treat marketing consent as a condition of receiving essential account or transaction services.

Sharing information

Information may be shared with carefully selected providers that help operate the website and its services. These may include payment providers, identity and verification services, technology and hosting providers, fraud prevention services, customer support providers, professional advisers and other suppliers working on our behalf. Those providers should only use information for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect the rights or safety of a person, investigate suspected fraud or misuse, or support a legal claim. If the business or its assets are reorganised, transferred or sold, information may be handled as part of that transaction, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support essential functions, understand website usage, improve performance and help deliver relevant communications. Some cookies may be placed by service providers that support website analytics, security or payment functionality.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may become unavailable. Browser controls differ, so you should check the help or privacy settings for the browser and device you use.

Security measures

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures and staff or supplier security requirements. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential and notify support if you believe your account has been accessed improperly.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be retained for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Information may be stored or processed by service providers in Australia or in other locations. Where information is handled across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@trueblue-casino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive information.

Access: ask for a copy of personal information held about you, subject to applicable restrictions.
Correction: ask us to update or correct information that is inaccurate, out of date or incomplete.
Deletion: ask for your information to be deleted where there is no continuing legal, security, transaction or operational reason to keep it.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent will not affect essential communications about your account, transactions, security or the operation of the service. Deleting information may not be possible where records must be retained for a period required by law, where information is needed to prevent fraud, or where it is required to establish or defend a legal claim.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the way information is handled, or applicable requirements. The current version will be made available on this page. We encourage players to review the policy periodically. If a change is significant, we may provide an additional notice where appropriate.